Pierce Promise
Our Promise to You
The Pierce Promise began more than 100 years ago when our Montana-based family business started in 1924. The Pierce Promise expresses our commitment to taking care of customers. Society is full of warranties which are confusing, misleading, and hard to understand. Retailers and distributors typically direct you to contact the manufacturer or installer if there are any problems with your purchase.
The Pierce Flooring Difference
We have taken the initiative to have our customers contact us directly if they experience any problems with their purchase. Pierce acts as your advocate to help address any concerns or issues that arise with materials or installation services we have provided. There is no need for you to waste time on hold with someone who doesn’t know you or your project. Pierce is your first point of contact, and we will help you navigate any issues that arise.
One promise. One company. No confusing terms. It’s that simple.
The Pierce Promise
Our mission is to be the leader in our industry through our tradition of honesty and fairness to customers, employees, and business partners. To treat every customer in a manner that they will do business with us for the rest of their lives.
01
Simple is Better
At Pierce Flooring, our team takes great pride in assisting you in every aspect of your flooring or cabinet project. Offering free in-home measurements by our knowledgeable project managers. Providing professional installation by qualified licensed and insured installers. Along with warranty support with one phone call to a team you trust.
02
Resolution
Here at Pierce Flooring, our talented team will work with you to resolve any concerns you may have. We will act on your behalf by helping to facilitate a free inspection of your issues, as well as submitting required paperwork and materials to the vendor on any product claims. We work directly with the installers to address any installation-related concerns. The team at Pierce is committed to helping you find resolution to any issues that arise.
03
Satisfaction
Pierce Flooring promises to act on your behalf to hold manufacturers accountable to their written warranties for the full duration of their stated warranty period. We work to ensure installers provide quality workmanship and address any installation related problems. While satisfaction can mean something different to everyone, we always strive to do what is right and fair for all parties involved.
04
Assurances You Can Count On
The Pierce Promise covers issues with material defects and installation related errors. As needed, we will inspect concerns and provide honest professional guidance and direction. Warranty coverage for installation errors by our professional installers is covered free of charge for a period of 1 year following installation. Pierce Flooring is here to help, call on us at any time during the life of your flooring for maintenance tips, cleaning information, or any other concerns.
Common Avoidable Flooring Problems
Many manufacturer warranties are limited to owner-occupied single-family residences, are not transferable, and do not extend to commercial use or rental property applications. Your Pierce Flooring Project manager can provide you with these details and exclusions.